Frequently Asked Questions
- What are the Shipping Charges?
- What is your in store Return Policy?
- What is your Online Return Policy?
- What size dance shoe will my child wear?
- I purchased an entire outfit for my daughter when she tried dance and she did not like it, can I return the items since she only wore them once and she won't need them any more?
- Do you offer Teacher Discounts?
- Do you offer Group Discounts?
-
I need
something that I don’t see on your site, can you order it for me?
| 1. | Q. | What are the Shipping Charges? | ||||||||||||||||||||||||||||||||||||||||||
| A. |
If you are a studio or school ordering in as a group in Oklahoma we will deliver your order free of charge. Please just choose “School Delivery” |
|||||||||||||||||||||||||||||||||||||||||||
| 2. | Q. | What is your in store Return Policy? | ||||||||||||||||||||||||||||||||||||||||||
| A. |
If you purchase product
that needs to be returned it must be done so within 30 days of
the purchase date. If 30 days has passed and you would like to
exchange an item we will do so for the amount purchased, with a
receipt. There are some guidelines that must be
followed to perform a return or exchange:
Items not accepted for return: All tights, undergarments, all foot items such as toe pads-spacers-etc, makeup or hair products are a final sale. All discontinued items or sale items are not accepted. We will do our best to take care of you and your returns in a fair and timely manner. We know there are times when you will need to return an item, and we will do our best to help! |
|||||||||||||||||||||||||||||||||||||||||||
| 3. | Q. | What is your Online Return Policy? | ||||||||||||||||||||||||||||||||||||||||||
| A. | If you order a product that
needs to be returned it must be done so within 30 days of our
shipment date. If you would like to exchange an item we will do so
with a reshipment fee of $5.00. All refunds will be for the amount
of purchase less shipping. Shipping charges are not refundable. There are some guidelines that must be followed to perform a return or exchange:
Items not accepted for return: All tights, undergarments, all foot items such as toe pads-spacers-etc, makeup or hair products are a final sale. All discontinued items or sale items are not accepted. We will do our best to take care of you and your returns in a fair and timely manner. We know there are times when you will need to return an item. We will review each return and respond as quickly as possible to resolve the refund or exchange. |
|||||||||||||||||||||||||||||||||||||||||||
| 4. | Q. | What size dance shoe will my child wear? | ||||||||||||||||||||||||||||||||||||||||||
| A. | Each dance shoe has a different sizing system. We carry many brands, and styles and cannot tell you without sizing your child what size shoe they will be wearing. It is always best to come into the store to be fitted for shoes and dancewear. If you must purchase online with out being fitted, sizing charts can be found here. ( link to charts) These are guidelines only! The only way to guarantee a perfect fit is to have one of Black and Pink Professional fitters size you for your first pair of shoes! Questions about sizing, please contact us and we will walk you through it! | |||||||||||||||||||||||||||||||||||||||||||
| 5. | Q. | I purchased an entire outfit for my daughter when she tried dance and she did not like it, can I return the items since she only wore them once and she won't need them any more? | ||||||||||||||||||||||||||||||||||||||||||
| A. | Our return policy is to accept returns on new, unworn merchandise only. You would not want to purchase merchandise that another dancer had "only worn once." | |||||||||||||||||||||||||||||||||||||||||||
| 6. | Q. | Do you offer Teacher Discounts? | ||||||||||||||||||||||||||||||||||||||||||
| A. | We offer many benefits to teachers, to become aware of teacher/studio benefits please register here. ( link to teachers) | |||||||||||||||||||||||||||||||||||||||||||
| 7. | Q. | Do you offer Group Discounts? | ||||||||||||||||||||||||||||||||||||||||||
| A. | Yes, To see if your group will qualify for group discounts, please register here and we will contact you. | |||||||||||||||||||||||||||||||||||||||||||
| 8. | Q. | I need something that I don’t see on your site, can you order it for me? | ||||||||||||||||||||||||||||||||||||||||||
| A. | Yes we will do our best to order anything that you need, If you don’t see what you are looking for on your site please contact us! ( link to CU) |
