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We know that on occasion an item will need to be returned. We will process all returns that are placed within 30 days of exchange or refund. We do not accept returns on special order items, costumes, tights or undergarments. Sale items or clearance items are non-refundable. All items must be in original undamaged packaging, tags attached, unworn and unused. A broken shank or a worn out dance shoe is not considered to be defective, and considered to be the nature of the dance shoe to be worn down. . A copy of the invoice or sales receipt must be provided. Please explain the reason for return or exhange and how you would like to pay for shipping charges if exchanging an item. All refunds will be made for the price of the item. We do not refund shipping or handling charges. The customer is responsible for all shipping costs. All returns are to be sent to:
Black and Pink Dance Supplies
8130 S Lewis Ave
Suite F
Tulsa, OK 74137
Attention: Returns
Shipping time is based on a number of factors. First it depends when you place your order. Orders are processed Monday through Friday (excluding US Holidays). Generally if you place your order before 12 noon Central Standard Time, Monday through Friday and we have the item in stock the order will be shipped that day, but this may vary. If you order on Saturday or Sunday your order will generally ship Monday afternoon. The second factor that determines when you receive your order is the shipping method you choose, please consult our shipping chart to determine length of time we estimate an order will be in transit.
USPS First Class Mail* (Usually 3-7 Business Days****) - Orders shipped via this method are normally placed in a large plastic envelope and delivered by your regular mail carrier. To be eligible for this method orders must weight less than 13 ounces and be able to fit in the envelope. Tracking information may or may not be available for these orders. USPS Priority Mail* (Usually 2-5 Business Days****) - Orders shipped via this method may or may not have tracking information.
At this time we ship only within the continental United States. Please contact us if you need shipment outside the United State to confirm shipping is available.